Refund policy

Refund & Return Policy

Last updated: August 30, 2026

At VEORA COMMERCE , we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

  • Be unused and in its original condition
  • Be in its original packaging where applicable
  • Not show signs of damage caused after delivery
  • Include proof of purchase or order information

Certain products may not be eligible for return where applicable, including products that are personalized, customized, or otherwise excluded by applicable law.

How to Request a Return

Before sending an item back, please contact us at:

Contact@veoracommerce.com

Please include:

  • Your order number
  • Your name
  • The product you wish to return
  • The reason for the return
  • Photos of the product if it arrived damaged or defective

We will provide instructions regarding the return process.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of returning an item.

Original shipping charges may be non-refundable where permitted by applicable law.

Contact

VEORA COMMERCE

  • Rm 10, 23/F, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
  • +8619502007882

Email: contact@veoracommerce.com